Section 1: Overview
This website is operated by EPIC BAKES LTD. Throughout the site, the terms “we”, “us” and “our” refer to EPIC BAKES LTD. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that EPIC BAKES LTD may at any time make changes to or remove part of this website without any liability to customers for such changes. EPIC BAKES LTD reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
Our store is hosted by SumUp Payments Limited. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
A contract will only come into existence between you the customer and us once your order has been confirmed in writing. Typically this will be your order confirmation email.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Section 2: General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
Section 3: Personal information
Your submission of personal information through the store is governed by our Privacy Policy, available on our website.
Section 4: Products or services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to the conditions in our Refund Policy below.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that the product received will be an exact match to this given the nature of the products being freshly and individually prepared.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 5: Ordering
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing your agreed delivery or collection date, order content and amount charged.
Section 6: Delivery and collection
You as a buyer can choose to either have your order delivered or to collect it from EPIC BAKES LTD at the agreed date as stated in your order confirmation. EPIC BAKES LTD do not deliver or offer collection on every day of the week and therefore it is your responsibility as customer to ensure you understand the delivery information provided online.
EPIC BAKES LTD offer delivery service to a specific set of locations as detailed on the delivery information page on the website. We will cancel and refund any orders placed for delivery to locations outside of the delivery service area, unless otherwise agreed in writing by us. We reserve the right to modify the delivery service area at any time for any reason whatsoever.
EPIC BAKES LTD are not liable for costs incurred by you or any third-parties in the course of the delivery or collection of your order.
If you are not available to receive the order on your agreed delivery day at the delivery address, EPIC BAKES LTD reserve the right to leave your order in a suitable alternative location, such as near the property entrance or with a neighbour. EPIC BAKES LTD do not hold responsibility for the items once they have been left with you, a neighbour or in a suitable alternative location.
If you do not collect your order from EPIC BAKES LTD on the agreed delivery date at the collection address, EPIC BAKES LTD are not responsible for holding the order, arranging another collection date or for its quality (given products are fresh). In these circumstances, EPIC BAKES LTD will not be responsible for refunding you. Please refer to Refund Policy for more information.
Section 7: Refund Policy
Unfortunately, we are unable to offer returns and refunds on our baked products as they are considered perishable items. Perishable items are exempt from consumer cancellation rights.
However, if your goods are incorrect, damaged or not as described, please contact us to explain the issue as soon as possible on hello@epicbakes.com. We will work to resolve the problem and may ask you to send photographs or return the goods to us, which may be at your cost.
If you place an order for delivery outside of the delivery service area, EPIC BAKES LTD will cancel your order and refund your original payment method. Please see delivery information online for the locations of where we deliver.
Section 8: Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Section 9: Liability
We try to have the information on this website as accurate as possible. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, offers, product delivery charges, delivery day and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Section 10: Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Section 11: Contact information
If you have any queries about these terms, please contact us using the contact form or email us at hello@epicbakes.com